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Resetting a lost Fortigate admin password

October 30, 2013 By Damitha Anuradha 12 Comments

To do this you have to directly log on to the unit and reset the password using “maintainer” account. Password has its own format and it will be bcpb<serial-number>.

eg: bcpbFG600CXXXXXXXXXX

Note: Letters of the serial number are in UPPERCASE format.

You will have only 14 seconds or less to type in the username and password. Therefore, be necessary to have the username and the password ready in a text editor and then copy and paste them into the login screen. There is no indicator of when your time runs out so it is possible that it might take more than one attempt to succeed.

  1. Connect to the Firewall through console port using terminal emulator such as Putty.
  2. Power off the Fortigate Firewall/Analyzer.
  3. Power on the Firewall.
  4. Wait for the Firewall name and login prompt to appear.
  5. Copy and paste the username and the password.

    UserName: maintainer
    Password: bcpbFG600CXXXXXXXXXX

  6. Execute following commands to reset the password.

    config system admin
    edit admin
    set password XxXXxXxx
    end


  7. Password is set.

Reader Interactions

Comments

  1. Luis Rios says

    May 31, 2019 at 5:57 am

    I tried with that procedure and this is the message I got:

    User must have a profile
    object set operator error, -56 discard the setting
    Command fail. Return code -56

    Reply
    • Andy says

      March 25, 2022 at 3:04 am

      Two possibilities here:
      1. Maintainer access has been disabled by a previous adminstrator – if this is the case a factory reset is the only option, or
      2. The “Admin” account doesn’t exist or has been renamed.

      Reply
  2. James says

    March 18, 2020 at 12:21 am

    Worked like a champ for me on a 60E!
    Thanks!!

    Reply
  3. Michael R Bernal says

    April 15, 2020 at 4:35 am

    Worked like a charm.

    Reply
  4. Neo Wang says

    March 17, 2021 at 2:10 pm

    Working on Fortigate 100D, v5.4.
    Thanks!

    Reply
  5. tripko says

    October 8, 2021 at 12:49 am

    Worked on 60d and 90D like a charm, no issues. Thank you

    Reply
  6. Adnan says

    November 1, 2021 at 11:08 am

    Working on Fortigate ,200F v7.4.
    Thanks!
    Sousefull…..

    Reply
  7. QIM says

    December 14, 2021 at 3:24 pm

    thanks, it work on 60e!

    Reply
  8. harsh says

    April 19, 2022 at 7:16 am

    Working for 80F . Thanks heaps

    Reply
  9. Jason says

    July 21, 2022 at 9:58 pm

    Darn. Vendor must have hardened this 50E – as i get ‘login incorrect’ when i try this method.

    Reply
  10. Tala says

    August 6, 2022 at 6:02 pm

    Hi, I have a Fortigate 60D and fortigate has only a USB mgmt.
    That’s why I can’t use putty, because I don’t have a serial connection. What can I do in this case.Thx.

    Reply
  11. Icad says

    August 12, 2022 at 6:50 pm

    Done bang thank you….

    Reply

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