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Windows XP clients not getting update from WSUS 6.2

April 15, 2013 By Damitha Anuradha Leave a Comment

Windows XP clients not getting update from Windows Server Update Service 6.2

This computer has not reported status yet.

Open %windir%\WindowsUpdate.log and check for any errors.

2013-03-15 14:47:00+0530 1156 5f8 Successfully opened event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{37798831-4507-451C-BAAE-F99C795147B9}.bin for reading.
2013-03-15 14:47:00+0530 1124 5c4 Trying to make out of proc datastore active
2013-03-15 14:47:00+0530 1124 5c4 Out of proc datastore is now active
2013-03-15 14:47:00+0530 1156 5f8 PT: Using serverID {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2013-03-15 14:47:00+0530 1156 5f8 Failed to obtain cached cookie with hr = 80248008.
2013-03-15 14:47:00+0530 1156 5f8 Failed to upload events with hr = 80248008.
2013-03-15 14:47:05+0530 1156 488 Service received SERVICE_CONTROL_STOP control
2013-03-15 14:47:05+0530 1156 700 Exiting Service Main
2013-03-15 14:47:05+0530 1124 5c4 Out of proc datastore is shutting down
2013-03-15 14:47:05+0530 1156 700 WUAUENG ServiceMain exits. Exit code is 0x240001
2013-03-15 14:47:06+0530 1124 5c4 Out of proc datastore is now inactive
2013-03-15 18:22:25+0530 764 b34 WUAutoUpdateAtShutdown failed, hr=8024000C
2013-03-17 10:00:07+0530 764 1d8 WUAutoUpdateAtShutdown failed, hr=8024000C
2013-03-17 16:16:01+0530 764 364 WUAutoUpdateAtShutdown failed, hr=8024000C
2013-03-17 18:22:11+0530 764 300 WUCheckForUpdatesAtShutdown failed, hr=8024000C
2013-03-17 18:22:14+0530 764 21c WUAutoUpdateAtShutdown failed, hr=8024000C
2013-03-17 18:49:14+0530 768 404 WUAutoUpdateAtShutdown failed, hr=8024000C
2013-03-17 19:54:04+0530 764 764 WUAutoUpdateAtShutdown failed, hr=8024000C

2013-03-25 19:05:21+0530 1096 798 WU client succeeds CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id {42FE33F9-85D3-4E4F-9628-37856E612217}
2013-03-25 19:05:21+0530 1096 534 WU client executing call {42FE33F9-85D3-4E4F-9628-37856E612217} of type Search Call
2013-03-25 19:05:34+0530 1096 534 DownloadFileInternal failed for http://WSUS:8530/SelfUpdate/wuident.cab: error 0x80190194
2013-03-25 19:05:34+0530 1096 534 IsUpdateRequired failed with error 0x80244019

2013-03-25 19:05:34+0530 1096 534 OS Version = 5.1.2600.2.0.65792

2013-03-25 19:05:35+0530 1096 534 DetectCompressionType returning type 1, hr=0x0
2013-03-25 19:05:35+0530 1096 534 Parse failed: error 0x80070057
2013-03-25 19:05:35+0530 1096 534 Parse failed with 0x80070057
2013-03-25 19:05:35+0530 1096 534 Sync of Updates: 0x80070057
2013-03-25 19:05:35+0530 1096 534 WU client failed Searching for update with error 0x80070057
2013-03-25 19:05:35+0530 1096 534 Search Callback Failed, hr is 0x80070057
2013-03-25 19:05:35+0530 1096 534 Setting next AU detection timeout to 2013-03-25 14:34:49
2013-03-25 19:05:35+0530 1096 534 Setting AU scheduled install time to 2013-03-26 06:30:00
2013-03-25 19:05:35+0530 1096 534 WU client calls back to search call AutomaticUpdates with code Call failed and error 0x80070057
2013-03-25 19:05:35+0530 1096 534 WU client completed and deleted call {42FE33F9-85D3-4E4F-9628-37856E612217}

2013-03-25 19:05:40+0530 1096 458 REPORT EVENT: {9C73BB66-43A5-465D-AEC3-CC3918FE2CBA} 25 2013-03-25 19:05:34+0530 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244019 SelfUpdate Failure Software Synchronization Error: Agent failed detecting with reason: 0x80244019
2013-03-25 19:05:40+0530 1096 458 REPORT EVENT: {BBEAE000-C625-4613-A251-AF2842BFE644} 26 2013-03-25 19:05:35+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80070057 AutomaticUpdates Failure Software Synchronization Error: Agent failed detecting with reason: 0x80070057
2013-03-25 19:05:40+0530 1096 458 Reopened existing event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{E697D9F0-859E-4E4D-8602-569FCFAFC650}.bin for writing.
2013-03-25 19:05:40+0530 1096 458 Reopened existing event cache file at C:\WINDOWS\SoftwareDistribution\EventCache\{A2DB70C1-4A39-418A-B699-56502C82CD59}.bin for writing.
2013-03-25 19:06:57+0530 1096 2bc Triggering AU detection through DetectNow api
2013-03-25 19:06:57+0530 1096 798 AU received event of 1
2013-03-25 19:06:57+0530 1096 798 WU client succeeds CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id {97ABB483-8545-4358-B721-E58E936DF2DF}
2013-03-25 19:06:57+0530 1096 534 WU client executing call {97ABB483-8545-4358-B721-E58E936DF2DF} of type Search Call
2013-03-25 19:06:57+0530 1096 534 DownloadFileInternal failed for http://WSUS:8530/SelfUpdate/wuident.cab: error 0x80190194
2013-03-25 19:06:57+0530 1096 534 IsUpdateRequired failed with error 0x80244019

2013-03-25 19:06:57+0530 1096 534 PT: Using serverID {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}

Step 01 – Install the Windows Update agent version 7.4.7600.226 on the Windows XP machine, and try.

Obtain version 7.4.7600.226 Windows Update Agent.

  • x86 based Windows Update agent
  • x64 based Windows Update agent
  • itanium based Windows Update agent

Step 02 – Exclude %windir%\SoftwareDistribution folder from AV software, and try.

Step 03 – Reset the data store, and try.

  1. Stop the Automatic Updates service: net stop wuauserv
  2. Rename the %windir%\SoftwareDistribution folder to SoftwareDistribution.old
  3. Restart the Automatic Updates service: net start wuauserv
  4. Restart the Client PC

Step 04 – Missing/Invalid ‘SelfUpdate‘ virutal directory on IIS

  1. Open IIS manager on the server, expand: ServerName\Sites\Selfupdate
  2. Check if the virtual directory is listed.
  3. If the virtual directory is not listed, create one with the name of ‘Selfupdate‘
  4. The Selfupdate virtual directory should be pointed to: C:\Program Files\Update Services\SelfUpdate, Check it by clicking Basic Settings of this virtual directory.
  5. Permission of the Selfupdate virtual directory.
    TrustedInstaller Full Control
    System Full Control
    Administrators Full Control
    Users Read and execute
    CREATOR OWNER Full control
    ALL APPLICATION PACKAGES Read and execute
  6. Restart IIS settings: IISRESET

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