By default Lync Play music on hold feature is not enable in Lync.
To view current settings of the client policy run the below command:
Get-CSClientPolicy Global
The setting of EnableClientMusicOnHold, is set to FALSE. So we have to set it to TRUE by executing below command:
Set-CSClientPolicy Global -EnableClientMusicOnHold:$TRUE
If you don’t want your users to select/change appropriate hold music, you can assign an audio file using the below command:
Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE -MusicOnHoldAudioFile
Eg:
Set-CSClientPolicy -EnableClientMusicOnHold:$TRUE -MusicOnHoldAudioFile “C:\Program Files\Microsoft Lync\Media\DefaultHold.wma”
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