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FIX IT: Outlook error – No free/busy information could be retrieved in scheduling assistant (Outlook Anywhere)

June 23, 2011 By Damitha Anuradha Leave a Comment

No Information.
No free/busy information could be retrieved.

Your server location could not be determined. Contact your administrator.

“Anonymous Access” should be enabled in IIS on the EWS virtual directory.

Check DNS Settings

SRV Record:
Service: _autodiscover
Protocol: _tcp
Port Number: 443
Host: mail.domain.com

A Record: autodiscover.domain.com point to mail.domain.com
Autodiscover SAN entry in Exchange Certificate.

or

  1. Open Registry Editor. Go to below path.
    HKEY_CURRENT_US ER/Software/Micro soft/Office/12.0/Outlook/Options/ Calendar
  2. Create new DWORD value “UseLegacyFB” with value data ‘1‘
  3. Exit from registry
  4. Restart outlook using “outlook/cleanfreebusy”.
    Start > Run > Outlook /cleanfreebusy

or

Recreate Autodiscover Virtual Directory

Remove:
Remove-AutodiscoverVirtualDirectory –Identity “CAS_SVR_Name\Autodiscover (Default Web Site)”

Then Recreate it:
New-AutodiscoverVirtualDirectory -WebsiteName “Default Web Site” -WindowsAuthentication $true -BasicAuthentication $true

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